With AI Gender and Chatbot Personalities Skewing Female, Be Careful about Bias
Today, March 8, is National Women’s Day. It’s a time when we reflect on incredible women who have made lasting impacts on the world. We celebrate the women in our lives – the friends, family and...
View ArticleConsidering Scheduling a Chatbot Demo? Here are the Key Questions to Ask
Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for...
View ArticleTales from a Call Center: How to Improve the Agent Experience
For the modern customer service representative, a day in the life can be pretty rough. Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into...
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38 Incredible Chatbot Statistics (2023)
Chatbot statistics are more than obscure numbers and percentages from a standalone study. In fact, they are a tangible barometer for understanding the current status of consumer behavior. By learning...
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The 13 Best Live Chat Software Tools for 2023 [Review and Key Features]
Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps to robust customer support platforms for...
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Conversational AI with Large Language Models
OpenAI’s ChatGPT crossed more than 1 million users within a week. This is a testament to the immense potential of powerful language models. ChatGPT is currently available for research preview, but...
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The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed
From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why the eCommerce industry was...
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Netomi’s Framework Is In the Center of Forrester’s Take the “Crisis Approach”...
“It is in times of crisis that good leaders emerge.” The world has had its share of crises in the last few years from a health pandemic, political tensions, climate change, humanitarian risks,...
View Article58 Conversational AI Statistics You Can’t Ignore
Artificial intelligence today is a transformative reality. As pioneers in this realm, Netomi presents a comprehensive list of 58 conversational AI statistics. These figures not only highlight the...
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The 16 Best AI Chatbots for Business in 2024 and Beyond [Review and Key...
Editor’s Note: The Best AI Chatbots article was originally written on May 19th, 2022 and was most recently updated for relevance and clarity on November 30th, 2023. Chatbots are used by 1.4 billion...
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